Accessibility Multi-Year Plan

Part I – General
Statement of Commitment 
Kawartha Golf & Country Club is committed to ensuring equal access and participation for all patrons with disabilities.  Kawartha Golf & Country Club is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity.
We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessibility Plan and Policies for Kawartha Golf & Country Club

This accessibility plan outlines the policies and actions that Kawartha Golf & Country Club will put in place to improve opportunities for people with disabilities.  We are committed to making every practical effort to accommodate any individuals with disabilities and implement policies and services to this end, provided that we are reasonably able to do so.  Kawartha Golf & Country Club, in consultation with persons with disabilities, has a multi-year plan which outlines our strategy to prevent and remove barriers and meet requirements under the AODA.  We will review and update this plan at least every 5 years, or as required when policies change.

Kawartha Golf & Country Club will provide training to employees, volunteers, and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.
Kawartha Golf & Country Club will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws.

  1. New employees will be trained during Staff Orientation, to take place prior to the opening of the golf course operations or as soon as practicable thereafter, as a condition of their employment with Kawartha Golf & Country Club
  2. Employees will be trained when changes are made to the accessibility policy as soon as practicable.
  3. Annual review of training practices will take place each year prior to Staff Orientation with adjustments or amendments being made as necessary to the training mediums and programs.
  4. Following group training, employees will complete mandatory online training prior to starting their first shift or no later than one (1) week after this date.  They will complete their training on their own time.
  5. The accreditation received after completion will be filed in the employee’s personal file.  Failure to complete this online training will result in a suspension of employment until such time as it is completed.
  6. Kawartha Golf & Country Club will pay time for all training (online and group). 
Part II – Information and Communications Standards
Kawartha Golf & Country Club is committed to meeting the communication needs of people with disabilities. We will attempt to consult with people with disabilities to determine their information and communication needs in the development of future communications and the development of related policies and procedures.
Kawartha Golf & Country Club will take the following steps to make ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015.
  • Conduct a review of all feedback processes across the organization (internally and externally).
  • Determine what / how accessible formats and communication supports we will provide upon request. 
Kawartha Golf & Country Club will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016.  (Completed) 
  • Determine what accessible formats and communication supports we will provide to persons with disabilities.
Kawartha Golf & Country Club will take the following steps to make our website and content conform with WCAG 2.0 Level AA by December 31, 2017. (Ongoing)
A key part of this process will be the analysis of all current content and design, with a gradual transition to full compliance by this date.  We will consult with external marketing personnel and our external website developer to ensure understanding and implementation of the required technical standards, including an audit performed by external website developer for compliance with WCAG 2.0. 

Part III – Employment Standards

Kawartha Golf & Country Club is committed to fair and accessible employment practices.  We notify the public and staff that, when requested, Kawartha Golf & Country Club will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.  When making offers of employment, Kawartha Golf & Country Club will notify the successful applicant of its policies for accommodating employees with disabilities.  These notifications will be in the format requested.

Informing Employees of Supports 

Kawartha Golf & Country Club will continue to inform its employees of its policies (and any updates to those policies) used to support employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees as soon as practicable after commencing employment.

Documented Individual Plans

Kawartha Golf & Country Club maintains a documented process for the documented individual accommodation plans for employees with disabilities.  It includes how the employee will participate in the development process, how they are assessed, when the employer can bring in a medical expert, when the employee can bring in a bargaining agent, privacy methods, how any denials are communicated.  The plan will be available in the accessible format as needed by the employee.
Return to Work Process

Kawartha Golf & Country Club maintains a documented return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work.

The return to work process outlines the steps Kawartha Golf & Country Club will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.  This return to work process will not replace or override any other return to work process created by or under any other statute.
Performance Management, Career Development and Advancement, Redeployment 
Kawartha Golf & Country Club will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees
Part IV.1 – Public Spaces
Completion Date:  January 1, 2017

Kawartha Golf & Country Club will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:
  • Indoor and outdoor public eating areas
  • Outdoor paths of travel such as sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
  • Accessible off street parking
  • Accessible on-street parking (if applicable)
  • Service-related elements like service counters and waiting areas
  • Indoor and Outdoor eating areas 

Kawartha Golf & Country Club will put procedures in place to prevent service disruptions to its accessible parts of its public spaces.  In the event of a service disruption, we will notify the public of the service disruption and alternatives available. 

Part IV.2 – Customer Service Standards
Kawartha Golf & Country Club will uphold customer service policies that respect the dignity and independence of people with disabilities when providing goods, services, or facilities.  We believe in equal opportunity and will provide reasonable alternatives to our goods, services, or facilities to persons with disabilities whether temporarily or permanent to enable a person with disability to obtain, use, or benefit from our goods, services, and facilities.
Kawartha Golf & Country Club will communicate with a person with a disability in manner that takes into account their disability or request.
For More Information
For more information on this accessibility plan, please contact the Administration Office:
Phone: (705) 743-3737
Accessible formats of this document are available free upon request, please contact us as above.